Delivery & Returns
Local delivery is available for the following areas:- Kirkintilloch, Bishopbriggs, Lennoxtown, Kilsyth, Croy, Gartcosh, Muirhead, Stepps, Lenzie, Queenzieburn, Twechar, Torrance and Cumbernauld. Area codes G64 - G69.
For mainland UK wide deliveries :-
Standard Delivery up to 25kg 3-7 working days £4.99
Express Delivery up to 25kg next working day delivery (order placed before 11am) £8.99
Free delivery over £50.00 up to 25kg (standard delivery), £4.99 per additional 25kg.
For Highlands and Islands please telephone for a delivery quote.
We use UK Mail, Royal Mail and Parcels2Go.
For Local Deliveries your parcel will be delivered at a time when you are available, when checking out of our shopping cart you will be able to let us have your convenient times.
Once the order has been processed and dispatched, delivery is normally up to 3-5 working days.
Delivery days are Monday to Friday.
Local Deliveries are Monday to Saturday
There are no deliveries at Weekends, Bank Holidays or National Holidays.
We will do our best to fulfil all orders but in exceptional cases, such as where supplies are unobtainable or temporarily out of stock we will contact you to suggest an alternative item or let you know the time delay.
Returns Policy: Claims will not be accepted for damages or shortages unless they are reported to Wagtail Pet Supplies within 2 days of receipt and we request that all customers open boxes and check them as soon as possible after receipt. In addition, goods will only be replaced if they are found to be broken in transit or if a problem has occurred during production.
Under the consumer protection (distance selling) regulations 2000 you may notify us that you wish to cancel your contract before the end of the statutory cancellation period (14 days from the day you receive the goods). You must then return the goods to us in the same condition you received them in and we will provide a full refund.